When you try Smack, the risk is on us. We stand behind our products and will make things right in the unlikely event that there’s an issue.
If you purchased it in a retail store, bring the bag and your receipt back to that store, and they will provide a replacement bag, a refund, or credit, depending on store policy.
If you purchased it from our website, email customercare@smackpetfood.com with your order number, and we will process an exchange or refund.